3 Consumer Expectations That Must Influence How Every Business Interacts Online
The core objectives of many digital marketing campaigns often relate to a business’s brand. This can either be to create a new brand from scratch or to boost a brand that has been in the doldrums. The success of digital marketing campaigns which focus on branding will be heavily influenced by their ability to meet the expectations of online consumers who are exposed to that campaign.
The way individuals use the internet, and their expectations of it, have changed greatly as the internet has evolved. From just sending emails, we have moved through the period where video became popular (and remains so) and now we are at a stage where the internet can influence, impact, and assist in just about every aspect of our lives.
That fact means that today’s online consumers expect a lot more from those businesses they interact with online. This leads us to the inescapable fact that any business which is pursuing an online promotion and using digital marketing to boost its brand must provide its online audience with what its behaviours are telling us what they want.
To simplify this we have identified three distinct expectations that internet consumers demand which can also heavily influence how well a business can market its brand online to them.